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Genuine RV & Powersports Privacy Policy

Protecting your privacy is important to Genuine RV & Powersports Store’s Owners and Employees.
We want you to understand what information we collect and how we use it.
We maintain strict standards and procedures to safeguard your personal information.

What Information We Collect

We may collect “nonpublic personal information” about you from the following sources:

  • Information we receive from you on applications or other forms (including applications submitted via the Internet), such as your name, address, social security number, driver’s license number, date of birth, employment, assets, and income and expenses.
  • Information about your transactions with Genuine RV & Powersports Store, our affiliates, or others, such as your account balance, payment history, parties to transactions, and credit card usage.
  • Information from consumer reporting agencies (credit bureaus), such as your credit worthiness and credit history.


What Information We Disclose

We do not disclose any “nonpublic personal information” about customer’s accounts or other personally identifiable data to “affiliates” or to “nonaffiliated third parties” for their independent use unless:

  • Our Customer has requested or authorized it
  • The information is provided to help complete a transaction initiated or authorized by the customer, such as submitting information to lending institutions to secure a loan
  • The information is provided to a reputable credit bureau or similar information reporting agency; or Revealing the information otherwise is lawfully permitted or required.


At times it is necessary to provide personally identifiable information about Genuine RV & Powersports Store customers to a third party, such as a vendor or service company that is hired to provide data processing services or provide support or service for one of our products. Genuine RV & Powerspors Store will require these vendors and service providers to safeguard our confidential customer information and abide by applicable laws.

Genuine RV & Powersports Store does not provide accounts or personal information to non-affiliated companies for the purpose of independent telemarketing or direct mail marketing of any non-financial products or services of those companies.

If you decide to close your account(s) or become an inactive customer, we will continue to adhere to the privacy policies and practices described in this notice.

Our Security Procedures

Genuine RV & Powersports Store is committed to the security of our customer’s financial and personal information. We restrict access to personal and account information to only those employees who need to know that information to provide products or services to you. Employees are educated on the importance of maintaining the confidentiality of customer information. Employees who violate these privacy policy standards will be subjected to disciplinary measures. We maintain physical, electronic, and procedural safeguards to ensure that we comply with federal regulations to guard your “nonpublic personal information.”

Providing Privacy Information to Customers and Responding to Inquiries

At Genuine RV & Powersports Store, we believe the confidentiality and protection of customer information is one of our fundamental responsibilities. We want our customers to understand what we do to protect their personal information.

Customers who have questions about these privacy principles or have a question about the privacy of their customer information should call:

Genuine RV & Powersports Store – Tammi Hyde or Tony Wier at 936-569-2523 or Toll Free at 1-877-438-0307
Or e-mail us at tony.wier@genuinerv.com or finance@genuinerv.com
Or: In Person or U.S. Mail: 2824 NW Stallings Drive , Nacogdoches, Texas, 75964

Genuine RV & Powersports Store is regulated under the laws of the State of Texas and by state law subject to regulatory oversight by the Texas Department of Transportation. Any consumer wishing to file a complaint against Genuine RV & Powersports Store should contact the Texas Department of Transportation.

Consumers may file complaints with the Texas Department of Transportation by contacting the Department through one of the means indicated below:

125 East 11th Street
Austin, Texas 78701
PO Box 2293
Austin, TX, 78768-2293
Toll Free: 1-800-622-8682 or 1-800-687-7846

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While great effort is made to ensure the accuracy of the information on this site, errors can occur. Please verify all pricing information with a customer service representative. This is easily done by calling us or visiting us at the dealership.